FAQ

Aveline Étienne

Welcome to our FAQ page! Below, we've answered some of the most frequently asked questions about Aveline Étienne and our products. If you have any other inquiries, feel free to reach out to our customer service team.

1. What kind of products does Aveline Étienne offer?
Aveline Étienne offers a curated selection of high-quality items. Each piece is carefully chosen for its craftsmanship, elegance, and timeless appeal. We focus on products that are both luxurious and functional, designed to elevate your lifestyle.

2. Are the products on Aveline Étienne authentic?
Absolutely! We pride ourselves on offering only authentic, high-quality items sourced directly from trusted designers and manufacturers. Each product undergoes a rigorous quality control process to ensure it meets our high standards before it reaches you.

3. How can I track my order?
Once your order is processed and shipped, you'll receive a tracking number via email. You can use this number on the courier's website to track the status of your shipment. If you have trouble tracking your order, our customer support team is happy to assist you.

4. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on your location. You can check the available shipping options and fees at checkout before finalizing your order.

5. What are the shipping costs for U.S. and international orders?

For U.S. & International orders over $50, shipping is free. For orders under $50, rates do apply for standard shipping.

6. What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return most items within 30 days of delivery for a full refund or exchange. Please note that items must be unused, undamaged, and in their original packaging. Some exclusions may apply, such as personalized or final-sale items. For more details, refer to our full return policy.

 

If you need further assistance, please don’t hesitate to contact us. We’re here to help!